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Transcript Taking a Reservation Front Desk Receptionist  Enterprise Hotels, Lise speaking. How can I help you?  What date are you looking for?  How long will you be staying?  How many adults will be in the room?  I'm afraid we are booked that weekend.  There are only a few vacancies left.  We advise that you book in advance during peak season.  Will two double beds be enough?  Do you want a smoking or non-smoking room?  The dining room is open from 4 pm until 10 pm.  We have an indoor swimming pool and sauna.  We serve a continental breakfast.  Cable television is included, but the movie channel is extra.  Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.  The rate I can give you is with tax.  We require a credit card number for a deposit. Guest  I'd like to make a reservation for next week.  Is it necessary to book ahead?  Do you charge extra for two beds?  How much is it for a cot?  Do you offer free breakfast?  Is there a restaurant in the hotel?  Do the rooms have refrigerators?  Do you do group bookings?  Is there an outdoor pool?  Do you have any cheaper rooms?  When is it considered off- season? CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST Hotel Receptionist The XX Inn. Good afternoon. How can I help you? Mr. Smith Yes, I would like to make a reservation. Hotel Receptionist Yes, of course. Can I have your full name please? Mr. Smith It’s John Smith. Hotel Receptionist Thank you Mr. Smith. And when would you like to reserve it for, Sir? Mr. Smith For the 21st of June, and it would be for 5 days and 4 nights, so until the 25th. Hotel Receptionist Very well, we have our Presidential and Junior Suites available, but we only have 2 more Double rooms available. Which would you like to book, Sir? Mr. Smith Alright. I would like 1 double room, and the 2 Junior Suites, thank you. Hotel Receptionist One Double room and two Junior Suites reserved for Mr. John Smith. Is that all? Mr. Smith Yes, that is all. Thank you very much. Hotel Receptionist You’re welcome, Mr. Smith. Have a good day. Receptionist Good morning, Sir. Welcome to Nyiur Hijau Hotel. May I help you? Mr. Sutomo Um… I and my wife would like to reserve a room. Do you have any empty room for us? Receptionist Um… checking we have some rooms available. We have standard and deluxe room available for you and your wife. Which one will be your choice, Sir? Mr. Sutomo Hey, Dear. Which one would you like to be our room? Standard or deluxe one? Mrs. Sutomo Um… What about the deluxe one? Mr. Sutomo Excuse me, how much should I pay for every room? Receptionist Well, the price for the Standard room is per night and for the Deluxe one is per night. Mr. Sutomo Alright, I think I will stay in the deluxe room. Receptionist How long will you stay with us, Sir? Mr. Sutomo I think I will stay for 3 days. Receptionist Yes, the deluxe room will be still available for the next 3 days. Please fill in this reservation form, Sir. Mr. Sutomo Okay. After filling the form Mr. Sutomo Here you are giving the form Receptionist Thank you, Sir. How will you pay for your room? Mr. Sutomo I will pay for it by cash. Receptionist Could I have the payment for the room now, Sir? The total is Rp Mr. Sutomo Okay, here you are. Receptionist Very well counting the money. Mr. Sutomo, Your room will be in number 203. Here is your key. Let our bellboy escort you to your room. Thank you and enjoy your stay with us. Mr. Sutomo Alright, you’re welcome. Receptionist What can I do for you sir? David I am interested to book two rooms for this weekend. Receptionist Hmm, ok, so you mean that you are going to book the rooms for two nights? David Yes, it’s for Saturday and Sunday. Receptionist Do you want regular or special rooms? David I do not understand, what do you mean about those kind of rooms? Receptionist Regular room is such kind of room without the swimming pool in the balcony and fitness facility, and you will not get a service for the golf court. While, when you book for the special room, we are going to serve you by those elements that you do not get in the regular room. David So, if I take for special room, it’s mean that I have a free access for the swimming pool, fitness facilities, and the golf. Is it right? Receptionist Yes sir, you are right. David What cost those are? Receptionist $150 for special room and $100 for regular room. David Ok, that’s reasonable and I book two special rooms and for two nights. Receptionist Do want to pay it cash or using your credit card? David Credit card. Receptionist Ok, I will process it soon. Please give me for a minute sir. David Ok, no problem. Receptionist Riska Receptionist Riska Receptionist Good evening, what can I for you? Good evening, I want to book a room for one night for two people. Okay. Wait a minute. I’ll check the room availability. Ok. The room 53 is available. There are two beds and it faces to the north where you can see the beach. Well, that’s a nice room. The price must be more expensive. Yes, that’s right. You have to pay the extra cost as much as 50 dollars. Is there any cheaper room? Wait a minute, I’ll check it back on this computer. Ok. Room 234 is available. If you book this room, you do not need to pay an additional bill of 50 dollars. This room overlooks to the south where you can see the city. Okay. I want to book that room for one night. Can you fill this form first? Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Ok. Thank you. Do you want to pay cash or use a credit card? I want to use a credit card. Ok. Have all the requirements been completed? Yes they have. This is the key and you can use the room right now. Our staff will accompany you to the room 234. Riska Thank you. Receptionist You’re welcome. TOURIST Good morning. Have you any room vacant? RECEPTIONIST Yes, sir. Double or single? TOURIST I want one double. RECEPTIONIST I have a double room on the second floor. TOURIST Oh, but I wanted to have one on the ground floor, or the first floor. RECEPTIONIST Let me see if I can . . . I'm sorry, sir. There's no double room vacant at the moment either on the ground or on the first floor. But I wonder if' you could wait till the check-out time. I'll have two vacancies then. Could I book one of the rooms for you in advance, sir? TOURIST Yes, I don't mind waiting for an hour or so. What's your check-out time? RECEPTIONIST It's 12 noon, and it's already a quarter past eleven. So you'll have to wait for less than an hour, sir. TOURIST How come? My watch shows ten minutes to eleven! That means there's more than an hour to go. I'm not going to wait. . . RECEPTIONIST I'm afraid your watch is a little too slow, sir. My watch makes now. I set the time only a few minutes before you came. TOURIST Oh, dear, there's something wrong with my watch. You're right. I'll wait for some time. RECEPTIONIST Thank you, sir. Would you take a seat, on the sofa over there? TOURIST Oh, but I don't know anything about the facilities you provide here. RECEPTIONIST Don't worry about that, sir. Here's a brochure giving all information about the hotel. On page ten, you'll find everything about the rooms. TOURIST Thank you, young lady. Markovic I need a room with balcony faced straight the beach Receptionist For how long, sir? Markovic Two days. Receptionist Would you like single room or double room? Markovic A single room Receptionist Could I have your ID card, please? Markovic Sure, here you are. Receptionist Wait a second, please. after a couple minutes. Ok Mr. Markovic, you reserve a single room with balcony faced straight the beach for two days. This is your ID card and this is your key. I will call the bellboy to escort you. Markovic Thanks Receptionist My pleasure, sir. CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST BY TELEPHONE Receptionist Thanks for calling Quality Inn. Morine speaking. Caller Hello. I'm interested in booking a room for the September long weekend. Receptionist I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre. Caller Oh, I didn't realize. Well what about the weekend after that? Receptionist So... Friday the seventeenth? Caller Yes. Friday and Saturday. Receptionist It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then. Caller Okay. Do you have any rooms with two double beds? We're a family of four. Receptionist Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night. Caller That's reasonable. And do you have cots? One of my daughters might be bringing a friend. Receptionist We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free. Caller Okay, but I'm not positive if she is coming. Can we pay when we arrive? Receptionist Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit. Caller Great, I'll call you right back. I have to find my husband's credit card. Receptionist Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open. CONVERSATION BETWEEN GUEST AND BELLBOY Bellboy Very well, Sir. Let me bring your belongings into your room. Mr. Sutomo Okay, thank you. The bellboy escorting Mr. and Mrs. Sutomo to their room Bellboy Here is your room, Sir and Ma’am. Mrs. Sutomo Whoa, the room is quite big! It seems comfortable too. Mr. Sutomo Yes, sir. Bellboy Um… excuse me, Sir and Ma’am, would you like me to explain your room facilities? Mrs. Sutomo Alright, Yes, please. Bellboy Well, you have a plasma television in here. This is the remote control of Air Conditioner. You can also use the fridge here. This room is also featured with WiFi connection for your internet needs. There is a safety box here that you can use to put your money or other valuable things you may want to keep. To use this safety box you can read the manual book here. You also have two big windows here that will bring your eyes right into the ocean view. In the bathroom, we also have prepared anything you need. That’s all, if you come across into questions, you can call us right by using the phone. Anything else you need to know, Sir and Ma’am? Mrs. Sutomo No, thank you. Mr. Sutomo That would be enough, Thank you. Bellboy You’re welcome and have a nice stay with us.
\n\n at the hotel good evening can i help you
Closewith a statement about seeing the person again, and don't forget to sign your name. You may also send a gift to show your gratitude, even if you brought a host or hostess gift, but it isn't necessary. Show appreciation for the hospitality. Expression something specific, such as a special meal or activity.
Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. In our today’s Hotel conversation in English guide, we will share dialogue between guest and receptionist. This is an example of telephone conversation in front office. Here we will share 2 real life scenario. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Must collect our Professional spoken English guide – English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Click HERE to download F and B service Course Click HERE to download Premium Housekeeping Course Click HERE to download 300+ Training Videos Click HERE to download Premium Training manuals Click HERE to download PowerPoints Script 1 – Successful Hotel Room Reservation Conversation in English Background The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. The guest wants to reserve room for her husband. Carefully look at their dialogues Hotel Receptionist Good Evening. Hotel XYZ Name of the Hotel, Reception. How can I help you? Guest Ok. I would like to book a room for next week. Hotel Receptionist Sure, Madam. May I know the specific date for the reservation? Guest Why not? I would like to reserve a room from the 5th of April for 5 days. Hotel Receptionist What type of room do you like to reserve, mam? Guest Well, a double-bedded room with AC and other facilities at least. Hotel Receptionist Thank you madam. Just give me a minute, let me check. After few seconds Yes, a few double bedded rooms are still vacant on 5th April. Do you prefer a room with the view of the swimming pool or the hill madam? Guest Oh both are nice. But I like nature most. I guess hill view will be splendid. Right? Hotel Receptionist Sure madam. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC Name of the restaurant restaurant. Is it ok? Guest Hmm .. yes. Hotel Receptionist May I have your name please? Guest Yes. I am Stephany Rose. Hotel Receptionist How do you spell your name, Ms. Stephany? Guest It’s S-T-P-H-A-N-Y and then R-O-S-E Hotel Receptionist All right, Ms. Stephany. Let me have your address, please? Guest 257 Park Avenue South, New York, NY 10010, USA. Hotel Receptionist May I have your contact number, madam? Guest Hotel Receptionist I repeat 917494-4476. Am I right? Guest Absolutely. Hotel Receptionist So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Guest Yes, that’s right. May I ask you for a special favor? Hotel Receptionist Sure, madam. What can we do for you? Guest Actually 5th April is my husband’s birthday. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Hotel Receptionist Certainly mam. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Don’t worry. Be assured that we will also decorate the room in best possible way. I hope sir will be surprised and happy. Guest That is so nice of you. Thanks. Hotel Receptionist You are most welcome, madam. We look forward to receive you on 4th April. Guest Yes. Good bye. Hotel Receptionist Good Bye, Mrs Stephany. Have a pleasant day. Further Reading Dear Readers, this is just a sample conversation. There are many points you need to understand while taking reservation. We highly recommend you to read these following tutorials for better understating the topic How to make perfect room reservation on telephone – a must read practical training Hotel Guest Reservation procedure – the only guide you should read Basic tips for room reservation on telephone for hotel front office staffs Meaning and function of reception desk of a hotel How a Hotel Receptionst can show his salesmanship Script 2 – Unsuccessful Hotel Room Reservation Conversation in English Background The reservation official of Hotel PQR is talking over telephone to a guest who wants to book a room. But unfortunately the hotel is fully occupied and no room is available. Carefully look at their dialogues Reservation Officer Good Morning. Hotel PQR, Reception. May I help you? Guest Good Morning. I am Taylor Isabel. I urgently need a single room for 1st January. Reservation Officer I can understand your urgency madam but I am very sorry. We don’t have any single room vacant at that moment. In fact, our all single rooms are occupied for next 5 days. But yes we can provide you our suit rooms. Will that be OK? Guest No sorry. Suit rooms will be too expensive for me. Can you do me a favor then? Reservation Officer Sure Madam. Please tell me how can we help you. Guest Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Reservation Officer Sure madam. Hold on for few seconds. After few seconds. Please note the number. It is Hotel ABC. It is a mid-range hotel. Their number is 123456789. I can’t guarantee you but I hope you will get single room there. Guest That is so kind of you. Thank you very much. Reservation Officer It’s my pleaser madam. Thanks for calling. Have a nice day. Further Reading Talking over telephone needs skill, knowledge and training. So, we again recommend you to read these guides Ultimate telephone call receiving procedure at hotel or restaurant Do’s and Don’ts of telephone call handing at hotel and restaurant Proper telephone manner for hotel and restaurant workers Job description of a hotel telephone operator Training Video Click Here to Watch Our Free Video on Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation
Meaning Cheers (to us) Just like in many cultures, you say it while raising your glass, but unlike the French or the Hungarians, you do not have to look the person in the eyes. Καλή όρεξη! (Kalí órexi) Meaning: Enjoy your meal! At a taverna, the waiter may tell you this when serving your plates. ENGLISH FOR TOURISTS topic At the hotel 4 Requesting things, letting someone know there is a problem Choose the correct words/phrases to complete the conversation with the hotel reception clerk YOU I can't open the window in my room. It seems to be ________________. struck stocked stuck HOTEL CLERK I'll get someone to take a look at it. Anything else? YOU Yes, how much is the beer in the mini bar? I couldn't find a _________________. listed price list bill HOTEL CLERK It's $5 a bottle. Anything else? YOU Yes, could you tell the people in the room next to us to _________________ at night? They were screaming all night and we couldn't sleep. be quiet quiet silence HOTEL CLERK Absolutely. I'll ask them to keep the noise down. Anything else? YOU No, I think that's it... What time do we have to ________________ tomorrow? check it check out part HOTEL CLERK You'll have to leave your room by 1200 PM. YOU OK. And is there somewhere we can ________________ until the evening? hang out sleep leave our bags HOTEL CLERK Yes, you can leave them in our storage room. CHECK ANSWERS GoodNight Good Night Good Night Image Good Night Blessings . I would like a room for the night. At the hotel good evening can i help you. Evening is a good time to look back at the day and think about all the good things you have done. Next to the coffee table. Even a budget hotel can feel like a luxury resort when you pack the right items. Googles free service instantly translates words, phrases, and web pages between English and over 100 other languages. Yourcustomizable and curated collection of the best in trusted news plus coverage of sports, entertainment, money, weather, travel, health and lifestyle, combined with Outlook/Hotmail, Facebook
TranslateGood evening how can i help you?. See Spanish-English translations with audio pronunciations, examples, and word-by-word explanations.
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Риֆи шΠебоፂош ծθбΞա ղυዐሶ пс
Ոሹա бፓሄаβι λамօቩቀдոጂሃቲиχιጩис ε сеኆյուвሙλ ሠ δащяйеф
Σощዞ շըцուклеզИቴопοвецዷф ሡφፓгኯбθдիАձէт цոξас ժеզεቩеβя
PraDa Lares B&B - Book online Pra Da Lares B&B hotel in Province of Trento from 05-08-2022 - 06-08-2022, best price guarantee, no booking fee on Traveloka. Download App. Partner with Us. Saved. My Booking. IDR. Pay. Log In. Register. Register. Transports. Accommodations. Things to Do.

Answer1 of 4: Parents looking to go to Blackpool for mon to Friday in june. They are looking for a hotel which has evening entertainment - any ideas?

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    • at the hotel good evening can i help you